This document is designed to help the home office Crisis Management Team understand how to quickly and effectively deal with complex leadership and operational requirements in order to deal with core crisis situations, including: Pandemics Disasters (a wide range of natural and manmade situations) Kidnap and ransom, or hijacking and hostages Fraud and corruption Extortion and intimidation Fatality repatriations Emergency evacuations

This document follows the use of the Incident Management Plan, which meets the initial minutes, hours and days of a crisis situation. This guide will provide succinct information which will help the executive team understand what strategic and operational requirements are connected to each strategic crisis event. The guide defines roles and responsibilities and makes managers accountable for dealing with specific issues. The guide breaks down tasks into simple checklists, with sufficient detail for those not familiar with crisis management to understand what they need to consider, and what they need to do.

This comprehensive Business Continuity and Recovery Manager’s Guide will help both the home office and senior programmatic leadership move with greater confidence and organizational direction through confusing, complex and high stress crisis situations. The booklet is over 195 pages of comprehensive information broken into the 7 major crisis categories.